Many organizations hesitate to provide training or support in the areas of conflict resolution, diversity, communications, or harassment prevention. Outside training or consulting costs money, and all organizations are feeling the pressure of doing more with less. Consider, however, the potential impact of a lawsuit. Litigation is extremely expensive, and not just in terms of money. Disputes that go to litigation affect morale, productivity, and even recruitment and retention. In this context, anything you can do to resolve conflict at the lowest possible level is time and money well spent.